1. General Information

Q: What is Schmieden Decor
A: Schmieden Decor is an online store that offers Accessories

Q: How can I contact customer service?
A: You can contact our customer service team via email at schmiedendecor@gmail.com or call us at +91 79755 04419. Our operating hours are Mon-Friday 9am-6pm

  1. Ordering

Q: How do I place an order?
A: To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact us as soon as possible at [customer service email/phone number]. We will do our best to accommodate your request, but please note that once an order has been processed, we may not be able to make changes.

Q: What payment methods do you accept?
A: We accept the following payment methods: [list payment methods, e.g., credit/debit cards, UPI etc.].

  1. Shipping

Q: What are your shipping options?
A: We offer several shipping options, including standard, expedited, and overnight shipping. Shipping costs and delivery times vary based on your location and the selected shipping method. Please refer to our Shipping Policy for more details.

Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the carrier’s website.

Q: Do you ship internationally?
A: Yes, we ship to select international destinations. Please check our Shipping Policy for the list of countries we ship to and additional information on international shipping.

  1. Returns and Refunds

Q: What is your return policy?
A: We offer a 7 day return policy from the date you receive your order. Items must be unused, in their original condition, and in the original packaging. Please refer to our Refund Policy for detailed information on returns and refunds.

Q: How do I return an item?
A: To return an item, please contact our customer service team to initiate the return process. You will receive instructions on how to return your item.

Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 15 business days for the refund to appear in your account. Refer to our Refund Policy for more details.

  1. Products

Q: Are your products authentic?
A: Yes, all of our products are 100% authentic and sourced directly from reputable manufacturers and suppliers.

Q: How can I find the right size?
A: Please refer to our size guide, available on each product page, to help you find the perfect fit. If you have any questions, feel free to contact our customer service team.

Q: What should I do if a product is out of stock?
A: If a product is out of stock, you can sign up for a restock notification on the product page. We will notify you via email when the item becomes available again.

  1. Account and Security

Q: Do I need to create an account to place an order?
A: Yes creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.

Q: How do I create an account?
A: To create an account, click on the "Sign Up" or "Register" link at the top of our website and fill in the required information.

Q: How do I reset my password?
A: If you have forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

Q: Is my personal information secure?
A: Yes, we take your privacy and security seriously. We use industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for more details.